Refund Policy

Effective: July 21, 2026

The short version

If the paid plan is not working out, tell us within 14 days of your first payment and you get that payment back in full. No questions, no forms.

Cancelling

You can cancel at any time from the billing page. Cancelling stops future charges; your paid access continues until the end of the period you already paid for. Nothing further is billed.

First payment

Your first subscription payment is refundable in full for 14 days after the charge. Ask and it is done.

Renewals

Forgot to cancel before a renewal? Ask within 7 days of the renewal charge and we refund it. Renewal charges older than 7 days are not normally refunded, since you can cancel at any time and keep access to the end of the period.

How to request a refund

Email [email protected] from the address on your account, or reply to the receipt email you received from Paddle. Payments are processed by Paddle, our merchant of record, so refunds are issued by Paddle to your original payment method (card or PayPal) and typically arrive within 5 to 10 business days.

The free plan

The Log Doctor and the free plan cost nothing, so there is nothing to refund.

Your statutory rights

This policy adds to, and never limits, any refund or withdrawal rights the law where you live gives you, including consumer protection law in Quebec and the European Union.